Fundada nos Estados Unidos em 1996, a iHerb atende clientes em mais de 180 países em todo o mundo. Os pedidos são enviados diretamente de nossos centros logísticos estrategicamente localizados nos Estados Unidos, Coreia do Sul, Hong Kong e Arábia Saudita, ajudando a garantir entregas rápidas e confiáveis.
Delivery/Shipping – Free delivery on orders over €50*
We provide free delivery on orders over €50 with a range of reputable shipping carriers. Some carrier and product exclusions may apply.
VAT & Customs Duties
iHerb is registered with the Import One-Stop Shop (IOSS), which facilitates the collection, declaration, and payment of VAT for distance sales of imported goods valued under €150. All iHerb orders are currently shipped from our logistics facilities in the United States, and product prices already include applicable VAT. Order limit/value caps may be in place for some couriers to support automated clearance.
Due to fluctuations in the exchange rate, orders with values very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date. Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.
For official regulatory guidelines regarding national customs or import rules, you can visit the Austrian Federal Ministry of Finance (Bundesministerium für Finanzen - Zoll) portal or the EU Taxation and Customs Union website.
Why might you see customs duty and discount at checkout?
At iHerb, we understand customers do not want surprise costs. That's why we reimburse any applicable customs duties through a discretionary discount applied at checkout if your order exceeds €10. Customs duties are displayed for transparency.
From July 2026, a €3 customs duty applies to certain goods imported from outside the EU in parcels valued under €150. This duty is part of new EU customs rules designed to create fairer competition, strengthen product compliance checks, and support customs processing for the growing volume of international e-commerce shipments.
The €3 customs duty applies per customs product category, not per iHerb product category. If your order contains multiple products that belong to the same customs product category, only one €3 customs duty will apply. If your order contains products that belong to different customs product categories, more than one €3 customs duty may apply depending on the number of categories represented in your order.
Example: If your order contains three supplements that all belong to the same customs product category, a single €3 customs duty will apply. If your order contains supplements, skincare products, and pet products that fall into three different customs product categories, customs duties of up to €9 will apply (€3 per category).
Very occasionally customs duties may unintentionally be applied. If this happens please contact customer service.
Timing
We endeavour to deliver to you as quickly as possible. All iHerb orders are air-freighted directly to Europe from our temperature-controlled, GMP/IOSS certified warehouses in the USA. Estimated delivery times are shown clearly at checkout.
On occasion, some orders may be subject to longer transit times due to regional air freight delays, terminal customs clearance bottlenecks, or any other unforeseen complications outside of iHerb's control.
Courier Information
Restrictions
At iHerb, we respect the rules and regulations of each government and do our best to block prohibited products from appearing on our site. However, local import compliance regulations change frequently. Therefore, we strongly recommend that Austrian customers conduct due diligence to verify that the specific products you are importing are fully permitted for personal consumption by checking with the Austrian Federal Office for Safety in Health (BASG) or customs authorities. See also iHerb’s Terms of Use.
Contact Us
Click here to get connected with iHerb's customer service.
